Idiomatic continuously analyzes the conversations that your team is having with your customers, whether by email, chat, phone, social media, or survey.
Integration takes only minutes. No need for you to pre-tag issues and no engineering is required — all you have to do is point us at your helpdesk.
We start from scratch to precisely categorize all of your feedback and accurately display it in a user-friendly interface. The multi-level organization allows you to view high-level trends and also dive into the details of any particular issue.
Get customized reports with the data you want to see delivered straight to your inbox.
Whether it’s keeping an eye on certain trends, tracking the impact of bugs, or monitoring a new release, you’ll see the latest data on the issues that matter most to your team in convenient Cards.
Regular automated tools can miss the nuances in language that signal how customers actually feel, which is why we combine our machine learning technology with a member from our Insights Analysts Team for every account.
Your Insights Analyst will become an expert on your customer data and a valuable resource for your team.
Get your questions answered and see Idiomatic in action with a free demo!